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Store Policy
Customer Care
Hypo Herbs is dedicated to providing exceptional customer care and ensuring a seamless online shopping experience for our customers. This Customer Care Policy outlines our commitment to addressing your needs, concerns, and inquiries with care and professionalism:
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1. Customer Support Channels
We offer multiple channels for you to reach our customer support team:
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Email Support: You can email us at hypoliteherb@hotmail.com at any time, and we will respond as soon as possible.
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Live Chat: Visit our website to chat with a customer support representative during our business hours.
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Contact us on: (+44) 7895119037
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2. Response Time
We strive to respond to customer inquiries as promptly as possible. Our response times may vary depending on the nature of your request, but we aim to address your concerns within [Specify a time frame] during business hours.
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3. Friendly and Knowledgeable Support
Our customer support representatives are trained to provide courteous, knowledgeable, and efficient assistance. They can help with inquiries, product information, order tracking, and more.
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4. Problem Resolution
If you encounter an issue with your order, a product, or any aspect of your shopping experience, please contact us, and we will work to resolve it quickly and to your satisfaction.
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5. Returns and Refunds
We have a straightforward returns and refunds policy. If you're not completely satisfied with your purchase, please refer to our Return and Refund Policy for detailed information on the return process and eligibility.
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6. Privacy and Data Protection
Your privacy is important to us. We are committed to protecting your personal information in accordance with our Privacy Policy. Your data will be handled securely and used only as stated in the Privacy Policy.
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7. Feedback and Suggestions
We welcome your feedback and suggestions for improvement. If you have any comments or ideas to share, please don't hesitate to reach out. Your insights are valuable to us as we strive to enhance your online shopping experience.
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8. Accessibility
We are committed to ensuring that our website and services are accessible to all customers. If you have accessibility concerns or suggestions, please let us know so we can work to accommodate your needs.
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9. Policy Updates
We may update this Customer Care Policy to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website and will take effect upon publication.
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10. Contact Us
If you have any questions, concerns, or require assistance, please contact us using the following information:
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Thank you for choosing Hypo Herbs. We are committed to providing exceptional customer care and are here to assist you in any way possible. Your satisfaction is our top priority, and we value your business.
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Hypo Herbs
Privacy & Safety
Effective Date: 24th October 2023
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At Hypo Herbs, we are committed to safeguarding the privacy and safety of our customers and visitors to our website. This Privacy and Safety Policy outlines our practices and procedures regarding the collection, use, and protection of your personal information and the measures we take to ensure your safety when interacting with us. By using our website or making a purchase, you consent to the practices described in this policy.
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1. Collection of Personal Information
1.1. Information You Provide
When you engage with us, you may provide personal information such as your name, contact details, payment information, and shipping address. This information is used to process your orders, respond to your inquiries, and enhance your shopping experience.
1.2. Automatically Collected Information
We may collect information about your device and usage of our website, including your IP address. This information is collected to improve our website's functionality, performance, and security.
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2. Use of Personal Information
We use your personal information for the following purposes:
2.1. Order Processing: To fulfill your orders, process payments, and deliver products to you.
2.2. Customer Support: To provide assistance and support for inquiries or issues you may have.
2.3. Communication: To keep you informed about order updates, promotions, and other relevant information. You can opt-out of these communications at any time.
2.4. Improve User Experience: To enhance and personalize your experience on our website, including product recommendations and tailored content.
2.5. Legal Compliance: To comply with applicable laws and regulations.
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3. Data Security
We employ robust security measures to protect your personal information. We use encryption, access controls, and regular security assessments to safeguard your data from unauthorized access, disclosure, or alteration.
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4. Third-Party Services
We may use third-party services, such as payment processors and shipping providers, to facilitate transactions and deliveries. These third parties may have their privacy and safety policies, and we encourage you to review them.
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5. Cookies and Tracking Technologies
Our website may use cookies and tracking technologies to enhance user experience and collect information about your interactions with our website. You can manage your cookie preferences through your browser settings.
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6. Children's Privacy
We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with their personal information, please contact us, and we will promptly remove this information from our records.
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7. Updates to this Policy
We may update this Privacy and Safety Policy to reflect changes in our practices or legal requirements. We will post updates on our website, and the revised policy will be effective when it is posted.
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8. Contact Us
If you have any questions, concerns, or requests related to your privacy or safety, please contact us:
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By using our services, you acknowledge that you have read and agree to the terms and conditions outlined in this Privacy and Safety Policy.
Thank you for trusting Hypo Herbs. We are committed to protecting your privacy and ensuring your safety.
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Hypo Herbs
Wholesale Inquiries
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Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments